> Canonical source: [https://citaflow.com/en/help/faq/appointment-confirmation-timing/](https://citaflow.com/en/help/faq/appointment-confirmation-timing/)

Setup

# Can I make customers confirm their appointment only when the date gets closer?

Updated October 26, 2026 1 min read

Yes, and CitaFlow already works this way: customers can only confirm attendance once their first reminder arrives, never right when they book. To use it you need three settings:

1. In **My Business → Settings**, set “Initial appointment status” to “Pending confirmation”.

2. On the same screen, turn on “The customer’s confirmation marks the appointment as confirmed”. It only shows when the initial status is “Pending confirmation”.

3. In **My Business → Notifications**, under “Customer Notifications”, turn on “Ask for attendance confirmation” and click “Save Changes”. Without it customers have nowhere to confirm and step 2 does nothing.

You choose the timing in “Remind customer”, on the same Notifications screen: confirmation opens with the reminder sent furthest in advance. If the first one goes out 48 hours before, from then on the customer can confirm from the reminder or from their appointment page, and the appointment turns confirmed in your calendar on its own.

When they book, the notice they receive tells them a reminder will arrive before the appointment so they can confirm.

You can add several reminders: the first one is included and each extra one has a monthly cost if you have WhatsApp or SMS on (free if you only use email).

## Still need help?

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