> Canonical source: [https://citaflow.com/en/help/faq/booking-form-simplification/](https://citaflow.com/en/help/faq/booking-form-simplification/)

Setup

# How do I simplify online booking so customers see fewer options?

Updated October 26, 2026 1 min read

With three settings: remove the number-of-people picker, show a single starter service on your website and ask customers to explain what they need.

**1. Remove “Number of people”**

That picker shows when the customer chooses a resource in group capacity mode. To remove it:

1. Go to **My Business → Resources & Services**, “Resources” tab, and edit the resource.

2. In “Capacity Mode”, choose “Individual (1 appointment = 1 use)”.

3. Save.

If that resource needs to serve several customers at once for a specific service, in Individual mode you set it with the “Capacity” of each assigned service.

**2. Show a single starter service on your website**

1. In the “Services” tab, create a general service, for example a first appointment to look at each case.

2. Keep “Public website” ticked in its “Channel visibility”.

3. On the other services, untick “Public website”.

Those services still exist: you can book them by hand from the panel and they still show on the channels they have ticked (chatbot or phone).

**3. Ask customers to explain what they need**

The website form already has an optional message (“Add a message (optional)”). If you want your own required question:

1. Go to **My Business → Settings**, to “Details you ask for when booking”.

2. Click “Add detail” and write the “Question”.

3. Tick “Required” and, under “Asked on:”, tick “Web”.

4. Click “Save changes”.

Do not use these fields for health data or other sensitive information.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/booking-form-simplification/#contacto) [Go to Dashboard](https://admin.citaflow.com/)