> Canonical source: [https://citaflow.com/en/help/faq/booking-pending-confirmation-text/](https://citaflow.com/en/help/faq/booking-pending-confirmation-text/)

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# What message do customers see if my bookings stay pending confirmation?

Updated October 26, 2026 1 min read

If in **My Business → Settings** your “Initial appointment status” is “Pending confirmation”, CitaFlow tells customers their appointment is not confirmed yet. It does this on its own; you don’t have to write anything.

**On your booking website**

- Before booking they see: “Your appointment will be pending confirmation. We will contact you soon to confirm it.”

- When they finish they see: “Request sent!” and “Your appointment is pending confirmation. We’ll let you know as soon as it’s confirmed.”

With “Confirmed right away”, they see “Booking confirmed!” instead.

**In the email**

They get an appointment-pending-confirmation notice saying the business will confirm it shortly. If you also have “The customer’s confirmation marks the appointment as confirmed” turned on, the notice explains that before the appointment they will get a reminder to confirm their attendance.

**When you confirm it**

Open the appointment in your calendar and click “Confirm”: it turns confirmed and the customer receives the confirmation through their usual channels.

These texts are fixed and cannot be edited.

## Still need help?

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[Send Email](https://citaflow.com/en/help/faq/booking-pending-confirmation-text/#contacto) [Go to Dashboard](https://admin.citaflow.com/)