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Setup

# How can I tell where my online bookings come from?

Updated October 26, 2026 1 min read

Every booking made on your booking website stores its source: where the person was before booking. For reliable data, publish a different link in each place.

**Where you see it**

- In each appointment’s details there are two labels: one says how it was created (for example “Online booking” or “Manual”) and the other, with a ↗ arrow, where the person came from: Google Business Profile, Instagram, Facebook, TikTok, WhatsApp, Email, QR code, Your website, Another site or “Direct / no data”.

- The totals are in **Analytics → Appointments**, under “Where online bookings come from”.

Appointments entered by your team, the chat or the phone have no source.

**Why “Direct / no data” shows up**

Many browsers and apps don’t say where a visit came from. With one link per channel you no longer depend on that.

**How to get one link per channel**

1. Go to **Website → General**.

2. Under “Links by channel” you have your booking link in a version for Google, Instagram, Facebook, TikTok, WhatsApp, email and QR.

3. Click “Copy” and paste each one where it belongs: the booking button on your Google listing, your Instagram bio link, your emails…

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/booking-source-tracking/#contacto) [Go to Dashboard](https://admin.citaflow.com/)