> Canonical source: [https://citaflow.com/en/help/faq/chatbot-greeting-customization/](https://citaflow.com/en/help/faq/chatbot-greeting-customization/)

Setup

# Can I customize the chatbot’s initial greeting?

Updated October 26, 2026 1 min read

Yes. The greeting is the assistant’s “Welcome message”: the first thing a customer reads when starting a conversation.

## Where to change it

1. Go to **Chatbot → Settings**.

2. Under “Basic Settings”, edit “Welcome message”.

3. Press “Save” at the bottom of the page: changes don’t save themselves.

In the same block you can add a “Welcome image”, sent right before the greeting and the menu on WhatsApp, Telegram, Instagram, Messenger and your website chat.

## Tips

- Say in one sentence what the assistant can help with.

- End with a clear invitation: book, check times or ask a question.

- After changing it, message the assistant from a connected channel to see how it looks.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/chatbot-greeting-customization/#contacto) [Go to Dashboard](https://admin.citaflow.com/)