> Canonical source: [https://citaflow.com/en/help/faq/chatbot-module-pricing/](https://citaflow.com/en/help/faq/chatbot-module-pricing/)

Pricing

# Does the base plan include AI? How many conversations does the chatbot include?

Updated October 26, 2026 1 min read

No. The base license does not include AI conversations: it covers the calendar, the booking page, the client CRM and email reminders. The chatbot and the voice receptionist are separate modules added on top of the base.

## How the “AI Chat module” works

- It comes in tiers and each tier includes a number of conversations per month. There is also a pay-as-you-go option, with no conversations included, where you pay for each conversation.

- If you go over what’s included, each extra conversation is billed separately. You can set an “Overage budget” in Settings → Billing & Credits: once it runs out, the assistant pauses until the next cycle.

- Conversations are counted, not messages.

## During the free trial

During the trial the chatbot is open: you can connect it to your WhatsApp and see how it answers before choosing a tier.

Tiers and amounts are on the [pricing page](https://citaflow.com/en/#pricing).

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/chatbot-module-pricing/#contacto) [Go to Dashboard](https://admin.citaflow.com/)