> Canonical source: [https://citaflow.com/en/help/faq/existing-account-on-signup/](https://citaflow.com/en/help/faq/existing-account-on-signup/)

Troubleshooting

# What should I do if signup says my email already has an account?

Updated October 26, 2026 1 min read

That email already has a CitaFlow account: there’s no need to create another one, just sign in to the existing one.

When signing up you’ll see the message “This email already has a CitaFlow account. Log in or recover your password.” with a “Log in” link.

1. Press “Log in”.

2. If you don’t remember the password, press “Forgot your password?”, type your email and press “Send reset link”.

3. Open the email you receive (check spam too) and choose a new password.

The same goes for the phone number: if you see “This phone number already belongs to a CitaFlow account. Log in or recover your password.”, that number is already on an account and you need to sign in to it.

If you don’t recognize that account or the password email doesn’t arrive, contact support.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/existing-account-on-signup/#contacto) [Go to Dashboard](https://admin.citaflow.com/)