> Canonical source: [https://citaflow.com/en/help/faq/google-booking-button/](https://citaflow.com/en/help/faq/google-booking-button/)

Troubleshooting

# Why doesn't the booking button always show on my Google listing?

Updated October 26, 2026 1 min read

Because Google decides how to show the booking link on your listing, and it shows it differently depending on where people look. With your own link, the Google Maps app shows it as a booking button, but Google Search shows it as an appointments line, not as a prominent button.

## Why the blue button doesn’t show everywhere

The prominent button on every Google view is only available to Google’s booking partners, and that integration isn’t available in CitaFlow today. Also, if your listing already has another booking provider of that kind connected, that provider keeps the button.

## How to add your link

1. Go to **Settings → Integrations → Google**.

2. Copy your booking link.

3. Paste it into your Google Business Profile, in the booking links section of “Edit profile”, and save.

Your booking page has to be published: if it isn’t, the screen warns you and takes you to **Website** to turn it on. After saving, the link can take a few minutes to show up on your listing.

## How to know whether bookings come from Google

The link you copy is already tagged for Google. In **Analytics**, bookings that come through it show up as “Google Business Profile” under “Where online bookings come from” and as “Google (Book online)” under “Appointments by Source”.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/google-booking-button/#contacto) [Go to Dashboard](https://admin.citaflow.com/)