> Canonical source: [https://citaflow.com/en/help/faq/notification-channel-choice/](https://citaflow.com/en/help/faq/notification-channel-choice/)

WhatsApp

# Can I send reminders and confirmations from my own WhatsApp number instead of CitaFlow's number?

Updated October 26, 2026 2 min read

Yes, if you have the AI Chatbot and your WhatsApp Business connected to CitaFlow. Turn on “Send notifications from my WhatsApp number” in My Business → Notifications and press “Save Changes”.

## What you need

- The AI Chatbot active. Without it, in that spot you’ll see “Want notifications to go out from your WhatsApp number?”.

- Your number connected in Chatbot → Channels → WhatsApp. If it isn’t, you’ll see “Notifications from your WhatsApp number” with the “Connect WhatsApp” link.

- A payment method on the billing page of your WhatsApp account in Meta (Billing & payments → Accounts), not under “Payment methods” in the menu or on your ad account.

## What changes for your customers

They get the notifications from your number instead of the CitaFlow one and, if they reply, the reply comes to you.

## While Meta reviews the messages

When you turn it on, Meta reviews the notification messages (it can take up to 24 hours). Meanwhile they go out from the CitaFlow number, and the screen tells you how many are approved. If Meta doesn’t approve one of them, that notification keeps going out from the CitaFlow number.

## Cost

Meta charges each notification sent from your number directly to the card on your WhatsApp account. It is a Meta fee and all of it goes to Meta: CitaFlow doesn’t charge it or keep any of it. In return, CitaFlow stops charging you the volume supplement and extra reminders, and the SMS fallback is not sent.

## When they go back to the CitaFlow number

- If your WhatsApp account is left without a payment method: we turn it off and let you know.

- If you disconnect your number or the AI Chatbot stops being active.

- If you turn the setting off yourself. The SMS fallback then works as you had it.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/notification-channel-choice/#contacto) [Go to Dashboard](https://admin.citaflow.com/)