> Canonical source: [https://citaflow.com/en/help/faq/service-channel-visibility/](https://citaflow.com/en/help/faq/service-channel-visibility/)

Setup

# Can I hide a service from online booking and still create those appointments manually?

Updated October 26, 2026 1 min read

Yes. Untick its channels under “Channel visibility” and you can keep booking it by hand from the calendar.

## How to do it

1. Go to “My Business” → “Resources & Services” → “Services” and edit the service.

2. Under “Channel visibility”, untick where you don’t want to offer it: “Public website”, “Voice assistant (phone)” or “Chatbot (WhatsApp / Telegram / Widget)”.

3. Save.

If you untick all three, the service becomes private: it doesn’t show on any channel and can only be booked by hand from the panel, with its usual duration and price.

## Better than deleting it

Hiding it is better than deleting it if you plan to offer it again: just tick the channels again. Even so, a deleted service that already has appointments is not lost: it is kept under “Archived services” and you can reactivate it.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/service-channel-visibility/#contacto) [Go to Dashboard](https://admin.citaflow.com/)