> Canonical source: [https://citaflow.com/en/help/faq/service-needs-active-resource/](https://citaflow.com/en/help/faq/service-needs-active-resource/)

Troubleshooting

# Why does my published service say it is unavailable even though it appears on my website?

Updated October 26, 2026 1 min read

Because the service has no active resource that can provide it. Even if it shows on your website, without a professional or resource behind it there are no times to offer, and the visitor sees “This service isn’t available for online booking yet. Please contact the business directly.”

In **My Business → Resources & Services**, those services carry the red “No resource” label.

## How to fix it

1. Open the **Resources** tab and go into the resource that should provide the service.

2. Under “Assigned services”, press “Add service” and pick the service.

As soon as the service has an active resource, free times show up again.

## Other causes

- The resource has “Bookable online” turned off (it carries the “Manual only” label in the list): the website, the chatbot and the voice assistant don’t assign it appointments.

- You created the service when you had no active resource: it starts with no resource.

- If it only fails in the chatbot or the voice assistant, check that the service has that channel ticked under “Channel visibility”.

## To avoid it

If you’re about to delete your last active resource, the confirmation tells you how many published services will stop being bookable. If you’re replacing someone, add the new resource with its services first and remove the old one afterwards.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/service-needs-active-resource/#contacto) [Go to Dashboard](https://admin.citaflow.com/)