> Canonical source: [https://citaflow.com/en/help/faq/skip-staff-selection/](https://citaflow.com/en/help/faq/skip-staff-selection/)

Setup

# Can I hide the choice of professional and assign the appointment automatically to whoever is available?

Updated October 26, 2026 1 min read

Yes. Turn off “Can the customer choose a professional?” in “My Business” → “Settings”: the customer no longer sees the picker and the appointment is assigned based on availability.

## How it works

- The setting is in the “Booking rules” block and saves itself as soon as you change it.

- It applies to the website, the widget, the chatbot and the phone.

- The customer picks the service and the time, and the appointment goes to a free professional who has that service assigned.

- If only one person provides a service, the picker doesn’t show either, even with the setting on.

## Before you turn it off

Check that each service is assigned only to the people who provide it (“My Business” → “Resources & Services” → “Resources”, under “Assigned services”) and that each person’s hours are up to date. If a service is assigned to someone by mistake, the system will also give them appointments for it.

## Keep in mind

It is a business-wide setting: you can’t let customers choose for some services and not for others.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/skip-staff-selection/#contacto) [Go to Dashboard](https://admin.citaflow.com/)