> Canonical source: [https://citaflow.com/en/help/faq/voice-forwarding-option/](https://citaflow.com/en/help/faq/voice-forwarding-option/)

Voice & AI

# Can I forward calls from my current number to the CitaFlow voice number?

Updated October 26, 2026 1 min read

It’s possible, but we don’t recommend it. The best option is a new number we assign you or porting your current number to CitaFlow.

## Why we don’t recommend forwarding

- **Lower quality**: the call goes through your carrier first and then through CitaFlow, and it can sound worse.

- **More latency**: that extra step adds delay, and the conversation with the receptionist feels less fluid.

- **The keypad stops working**: with forwarding, the digits the caller presses don’t come through, so the receptionist has to do everything by voice. You lose keypad selection, which is faster for some questions.

## What we recommend

In “Voice Setup”, under “Get Your Phone Number”:

- **“Request New”**: we assign you a new number for your business.

- **“Port My Number”**: you bring your current number to CitaFlow and your customers keep calling the same number, with no forwarding. Until we confirm the port, your number keeps working with your current carrier: don’t cancel it before then.

If you still need forwarding, write to us from Settings → Support and we’ll look at it with you.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/voice-forwarding-option/#contacto) [Go to Dashboard](https://admin.citaflow.com/)