> Canonical source: [https://citaflow.com/en/help/faq/voice-number-type/](https://citaflow.com/en/help/faq/voice-number-type/)

Voice & AI

# Is the voice assistant's number a landline or a mobile?

Updated October 26, 2026 1 min read

It depends on the country. Each country has its own number types available for voice (landline, mobile or toll-free) and some only have one, so you can’t always choose.

## How to request it

When you activate the voice assistant you reach the number setup screen, **Voice Setup**. On the “Request New” tab you fill in “Business type” and “Additional notes”, and the team contacts you to complete the setup. If you need a specific number type, say so in “Additional notes”.

If your country has no numbers of its own available, only that tab shows, with a note that an international alternative can be offered.

In some countries you first need to complete a verification with company details and documents: the same screen tells you.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/voice-number-type/#contacto) [Go to Dashboard](https://admin.citaflow.com/)