> Canonical source: [https://citaflow.com/en/help/faq/whatsapp-service-categories/](https://citaflow.com/en/help/faq/whatsapp-service-categories/)

WhatsApp

# How does WhatsApp show my services and categories when a customer wants to book?

Updated October 26, 2026 1 min read

The chatbot shows your services with WhatsApp lists and buttons, in the order and with the categories you have in My Business → Resources & Services.

## How they are grouped

- If you have more than 10 services and at least 2 categories, the chat first asks what type of service the customer is looking for and then shows only that category. Services without a category appear under “Other”.

- Within a category it shows up to 10 services and says how many more there are.

- The chat only shows 10 services at a time. If you have more than 10 and fewer than 2 categories, the rest are not visible: you’ll see a blue notice above your list of services. Group them with each service’s “Category” field and the notice goes away.

- The customer can also type the name of the service they want directly.

## Which order it uses

The “Order” setting in Resources & Services: “Alphabetical” or “Custom” (drag to reorder). Categories appear in the order you set.

## What is shown for each service

The name and, depending on the list format, the price and duration. “From” and “On request” prices are shown the same way as on the website. The service image doesn’t appear in the chat: it is used in the catalog widget.

After the service, the chat asks for the professional only if “Can the customer choose a professional?” is on (My Business → Settings) and there is more than one. Otherwise it goes straight to the available times.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/whatsapp-service-categories/#contacto) [Go to Dashboard](https://admin.citaflow.com/)