> Canonical source: [https://citaflow.com/en/help/faq/whatsapp-service-price-wording/](https://citaflow.com/en/help/faq/whatsapp-service-price-wording/)

Setup

# Why does the chatbot only give a service's starting price and not explain why it varies?

Updated October 26, 2026 1 min read

Because the chatbot gives the price exactly as it’s set up on the service, and it only explains why it varies if that’s written in the service description or in your knowledge base.

## Which price it gives

It depends on each service’s “Price type”, in **My Business → Resources & Services**:

- “Fixed price”: the amount.

- “From (minimum price)”: “From” followed by the minimum amount.

- “On request”: that label, with no figure.

If the service has price variants, the chatbot also sees each option with its price.

## How to get it to explain

Write in the service description what makes the price vary, and put it at the start. When the chatbot goes over your whole catalog it only sees the beginning of each description, and if you have more than 20 services visible in the chatbot it sees none; it reads the full description once the customer picks that service.

If the explanation applies to several services, also add it in **Chatbot → Knowledge Base**.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/whatsapp-service-price-wording/#contacto) [Go to Dashboard](https://admin.citaflow.com/)