> Canonical source: [https://citaflow.com/en/help/faq/whatsapp-verification-step/](https://citaflow.com/en/help/faq/whatsapp-verification-step/)

Getting started

# How do I verify my phone when I create my account?

Updated October 26, 2026 1 min read

If you see “Verify your business” when you sign in to CitaFlow, the first step is “Verify your phone”. You only do it once, so we can check the account belongs to a real business:

1. Press “Verify with WhatsApp”. WhatsApp opens with the message “VERIFICAR” and a code already typed.

2. Send that message as it is, without changing it.

3. Go back to CitaFlow: the screen updates by itself as soon as your message arrives.

If you’d rather not use WhatsApp (or that button doesn’t appear), use “I’d rather get a code by SMS” and enter the 6-digit code you receive. If you can’t receive either, press “I can’t receive the code · Talk to a person”: someone from the team will review your account and email you.

We don’t ask for documents or bank details: we only want to check the business exists.

This step has nothing to do with connecting your WhatsApp Business to the chatbot: you do that later, in Chatbot → Channels → WhatsApp.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/whatsapp-verification-step/#contacto) [Go to Dashboard](https://admin.citaflow.com/)