> Canonical source: [https://citaflow.com/en/help/faq/whatsapp-without-bot/](https://citaflow.com/en/help/faq/whatsapp-without-bot/)

WhatsApp

# Can I send automated WhatsApp messages without enabling the AI chatbot?

Updated October 26, 2026 1 min read

Yes, your appointment notifications. They go out from the CitaFlow number, don’t need the AI Chatbot and are turned on in My Business → Notifications, under “Customer Notifications”.

## Which notifications you can send without the chatbot

“Appointment confirmations”, “Changes to their appointments”, “Appointment reminders” and “Cancellations”. With WhatsApp or SMS enabled, a monthly supplement applies based on your appointment volume (see the [pricing page](https://citaflow.com/en/#pricing)). CitaFlow covers Meta’s fee for those messages.

## What needs the AI Chatbot

- Having the assistant reply to the messages you receive and handle bookings on WhatsApp.

- Sending notifications from your own number instead of the CitaFlow one.

- The templates and automations in Chatbot → Marketing, for example a message after a completed appointment or on the client’s birthday.

For all of this you connect your WhatsApp Business in Chatbot → Channels → WhatsApp. If you connect your existing app, you keep using it on your phone while the assistant replies in parallel.

Messages sent from your number carry Meta’s fee: since October 2026, replies within the 24-hour window include 1,000 free per month per number, and the rest, like notifications and templates, Meta charges directly to the card on your Meta account. It is a Meta fee and all of it goes to Meta: CitaFlow doesn’t charge it or keep any of it.

## Still need help?

Our support team is ready to help you.

[Send Email](https://citaflow.com/en/help/faq/whatsapp-without-bot/#contacto) [Go to Dashboard](https://admin.citaflow.com/)