How do I add a gap between appointments and keep fixed start times?

Set the gap on the service (“Gap between appointments (min)”) and fix the start times with “Interval between offered times” in Settings. They are two different settings and you need both.

1. Gap between appointments (on the service)

1. Go to My Business → Resources & Services and edit the service.
2. In “With client (min)”, enter how long the service takes.
3. Open “Additional timing” and enter the minutes in “Gap between appointments (min)”.
4. Save the service.

The gap is added at the end of each appointment and the resource is not freed during that time. Don’t use “Processing / wait (min)” for this: during the wait the resource is free for another appointment.

2. Fixed start times (in Settings)

1. Go to My Business → Settings, to “Booking rules”.
2. In “Interval between offered times”, choose the step you want, for example 60 minutes.

Times are counted from the opening of each block of your hours: if you open at 16:30 with a 60-minute interval, customers see 16:30, 17:30, 18:30… If duration plus gap add up exactly to that interval (for example, 50 + 10 minutes), appointments run back to back with no leftover gaps.

Keep in mind:

• The interval applies to the website, the widget, the chatbot and the phone, and you can set per-channel exceptions. Appointments you create by hand from the panel do not follow this grid.
• If you don’t see the times you expect, also check My Business → Hours (including the “Individual Schedules” tab), “Minimum advance to book” and any existing appointments or blocked time.