Table reservations from your website, Google, Instagram, WhatsApp and the phone in one book and one floor plan. The AI answers calls in the middle of service. No commission per cover.
Guided setup · No per-cover commission · No lock-in
A restaurant does not lose reservations for lack of demand: it loses them on the phone, to no-shows and to commissions.
At 9:30 pm nobody can leave the floor to pick up a call. Every missed call is a table booked somewhere else.
The AI receptionist answers on the first ring, checks real availability by party size and writes the reservation on the floor plan.
A party of 6 that never shows on a Saturday is your most expensive shift lost, with no time left to refill it.
Automatic WhatsApp reconfirmation the day before, a per-guest deposit for groups and a waitlist to fill the gap.
Marketplaces charge for every guest they bring you, and often for the ones who were already yours.
A flat monthly fee: zero commission per reservation and zero platform commission on deposits.
Instagram, WhatsApp, Google, the website and the paper book. Nobody really knows how many covers you have at 9 pm.
Every reservation, whatever the channel, lands in the same book and on the same floor plan, with the guest profile attached.
Real panel screenshots: the same book as a list, as a timeline and on the dining room plan.
Zones, tables of different shapes, bar and fixed elements. Drag, number and combine tables; the plan is the same one your team sees during service.
The guest picks party size, day and time among the slots that really fit, and the table is assigned automatically. Link it from your website, Google profile, Instagram, Facebook or WhatsApp.
Lunch and dinner with their arrival windows, duration by party size and a cap on arrivals per slot so the kitchen never gets swamped.
When there is no table, the guest joins the list for today or another date. When a table frees up, you notify them in one tap.
Take a deposit per person for groups or busy dates with Stripe Connect: it goes straight to your account, with no CitaFlow commission.
Confirmation on booking, reconfirmation the day before and a reminder before the shift. The guest confirms or cancels in one tap.
Every reservation creates or updates the guest profile: visits, no-shows, allergies, occasions and favourite table.
Several restaurants in one account: each with its floor plan, shifts and phone number; management sees occupancy across all of them.
An automatic WhatsApp after the visit, a birthday message or a note to guests who have not been back in a while, only to those who gave consent.
Your guests' data lives on servers in the European Union, encrypted, backed up and exportable whenever you want.
An example WhatsApp conversation. On the phone it goes exactly the same way, with a natural voice and on the first ring.
Hi, do you have a table for 6 on Saturday around 9 pm?
Hi! At 9 pm the indoor room is full, but I can offer 8:30 or 9:45 pm indoors, or 9 pm on the terrace. Which do you prefer?
9 pm on the terrace, perfect. Under the name Marta.
Done: table for 6, Saturday at 9 pm on the terrace, under Marta. For parties of 6 or more we ask for a 10€ deposit per person, deducted from the bill; I am sending you the payment link. Any allergies, or are you celebrating something?
It is a birthday, no allergies.
Birthday noted! I will message you on Friday to confirm. See you Saturday.
When the phone rings at 9:30 pm, the AI receptionist picks up on the first ring and does exactly what you would do: looks at the room, proposes a real time and writes down the reservation. Nobody leaves the kitchen or a half-served table.
A marketplace gives you visibility in exchange for a commission on every cover and for keeping the relationship with your guest. CitaFlow is your software: a flat fee, your data and an AI receptionist that runs the front desk.
| What you compare | CitaFlow | Marketplaces with a per-cover commission |
|---|---|---|
| Cost per reservation | None: flat monthly fee | Commission per cover, often also on guests who were already yours |
| Phone during service | AI receptionist that creates, changes and cancels reservations on your floor plan | Messages or voicemail; you type the reservation yourself |
| Who owns the guest | You: data, history and consent in your account, exportable | The platform: the diner is their user |
| Reservations from your website, Google and Instagram | Included, no commission | Depends on plan; sometimes with commission |
| Deposits and card guarantee | Stripe Connect to your account, 0% platform commission | With commission or only on higher plans |
| Floor plan, shifts and pacing | Included in the base plan | Depends on plan |
| Lock-in | None: cancel whenever you want | Annual contracts are common |
There are good restaurant reservation managers out there, such as CoverManager or TheFork Manager, and each has its own model. What sets CitaFlow apart is where it puts the value: a native AI receptionist that answers the phone, WhatsApp and Instagram and writes directly on your floor plan, with a flat fee and no commission per cover.
The Restaurant plan carries everything the dining room needs. The AI receptionist is added as a voice or chat module, at the same prices as every other industry.
€49/mo
or €490/yr (2 months free)
Prices exclude VAT · No lock-in · Guided setup
The same CitaFlow voice and chat modules, at the same price. Switch them on from the panel whenever you want; no lock-in.
Also available pay-per-use, with no module fee.
Only if you switch on WhatsApp or SMS. Every reservation dated inside the billing cycle counts; cancelled ones do not. Email is always free and unlimited.
| Reservations per month | Supplement |
|---|---|
| Up to 300 | Included |
| 301 – 600 | +€35/mo |
| 601 – 1,000 | +€85/mo |
| 1,001 – 1,500 | +€140/mo |
| 1,501 – 2,000 | +€190/mo |
| 2,001 – 3,000 | +€280/mo |
| 3,001 – 4,000 | +€370/mo |
| More than 4,000 | Custom |
Deposits and card guarantee: the charge goes through Stripe Connect straight to your account and CitaFlow keeps no commission (0%). Stripe applies its usual processing fee.
More than 4,000 reservations a month, or a group with several locations? Let's talk about a custom plan →
Another question? Write to us through the chat on this page.
The Restaurant plan includes unlimited online reservations (website, Google, Instagram, Facebook and WhatsApp), the visual floor plan, shifts with arrival pacing, the waitlist, the guest CRM, unlimited email confirmations and reminders, and up to 300 reservations a month with WhatsApp or SMS. The AI receptionist is added as a voice module (phone) or a chat module (WhatsApp, Instagram and Telegram), at the same prices as every other industry. Everything runs on the same reservation book and the same floor plan.
Yes. It answers the call with a natural voice, asks how many you are and when, checks real availability by party size (shifts, seating duration, arrival pacing and the capacity of each zone), assigns the table and creates the reservation on the floor plan instantly. It also changes the time or the number of guests and cancels when the guest asks. If someone wants to talk to a person, it hands over the call or leaves you a note with the transcript. It can handle several calls at once, even in the middle of service.
In progress: we are onboarding CitaFlow as a Reserve with Google partner (dining vertical) so the "Reserve a table" button on your Google profile completes the reservation in CitaFlow. In the meantime, you can add your CitaFlow booking page as the reservation link on your Google Business Profile, and those reservations land on your floor plan just the same.
No. You pay a flat monthly fee (or yearly) and can take as many reservations as you want with no commission per reservation or per cover. Deposits and the card guarantee are charged through Stripe Connect directly into your account, and CitaFlow keeps no platform commission; only Stripe's usual processing fee applies.
In layers: a confirmation when booking, an automatic WhatsApp reconfirmation the day before and a reminder before the shift, with one tap to confirm or cancel. For groups and peak dates you can require a per-guest deposit, and card guarantee with no upfront charge is coming soon. When a table frees up, the waitlist tells you whom to notify, and each guest profile keeps their no-show history so you can decide whom to ask for a deposit.
Yes. Your guest database is imported from a CSV or Excel file with contact details and notes, and our team helps you move the reservations already confirmed and draw the floor plan, so the switch never interrupts a service. There is no lock-in: if CitaFlow is not the right fit, you take your data with you.
You do. CitaFlow is software, not a marketplace: your guests' data, their history and their marketing consent live in your account, comply with GDPR and can be exported whenever you want. If you ever leave, you export and we delete. We never use your guests to promote other restaurants.
It only matters if you have WhatsApp or SMS switched on: from there a supplement by reservation band applies, which you can see in the pricing table and in your panel before it kicks in. Reservations dated inside the billing cycle count; cancelled ones do not. If you only use email there is no supplement: email is free and unlimited. Above 4,000 reservations a month we prepare a custom plan.
In a restaurant the problem is rarely a lack of reservations; it is where they end up: a call nobody picks up at nine in the evening, an Instagram message answered the next day, a party written in the paper book that the kitchen never sees. CitaFlow is restaurant reservation software that brings every channel into one reservation book and one floor plan, and puts an AI receptionist on the phone, WhatsApp and Instagram so the floor never stops.
At its core is an online reservations engine for restaurants that thinks in guests, not appointments: it asks how many you are, knows the seating duration for each party size, respects each shift's arrival pacing and assigns the table (or combines two) automatically. What your team sees is a floor plan with the real state of every table during service.
The phone is the channel that brings a restaurant the most reservations and the one that is worst served at peak time. CitaFlow's AI receptionist for restaurants answers on the first ring with a natural voice, understands the date, time and party size, checks real availability and creates the reservation on the floor plan. It also changes the time or the number of guests, cancels when the guest asks and, when someone wants to talk to a person, hands over the call or leaves a note. The same receptionist handles WhatsApp, Instagram and Telegram, so the conversation starts and ends without anyone on the team leaving the floor.
Online reservations come in from your booking page, from the widget on your website, from the booking button on Instagram and Facebook and from your WhatsApp link. We are onboarding CitaFlow as a Reserve with Google partner so the reservation can also be completed without leaving your Google profile. Every reservation carries the guest's occasion, special requests and zone preference, and lands in the same digital reservation book as the ones that come in by phone.
To cut no-shows, CitaFlow sends a confirmation when booking, a WhatsApp reconfirmation the day before and a reminder before the shift; the guest confirms or cancels with one tap and the floor plan updates. For groups and peak dates you can ask for a per-guest deposit through Stripe Connect, which goes straight to your account with no platform commission; card guarantee with no upfront charge is coming soon. And when a table frees up, the waitlist tells you whom to notify.
Every reservation feeds a guest CRM: visits, no-shows, allergies, occasions and preferred table, with post-visit marketing via WhatsApp. If you run several locations, each has its own floor plan, shifts and phone number, and management sees the occupancy of all of them. CitaFlow is not a POS or a hospitality ERP: it is the restaurant booking system and the front desk, with a flat fee and no commission per cover.
CitaFlow isn't just restaurant reservation software: it also adapts to many other businesses that work with advance bookings.
Request access and we will help you draw your dining room, open online reservations and get the AI receptionist ready for the next call.
