Your phone rings,
AI answers.
Forget missed calls and interruptions. CitaFlow Voice attends your clients 24/7, speaks like a human and books appointments directly in your calendar.
7 days free · No card required · Cancel anytime
Welcome to Lumina Hair Salon. What service would you like to book?
Press play to hear the whole call and follow the transcript.
Every missed call is a missed booking
When you deliver great service, the phone never stops ringing. And that becomes your biggest challenge.
You lose clients
Many calls come in exactly when you're busy or closed. If you don't answer, they call your competition.
Interruptions
You're serving a client and the phone rings. If you answer, you give poor in-person service. If you don't, you lose the call.
Misdirected investment
Dedicating a position just to answer calls is a cost you could redirect to what really grows your business.
See it for yourself
In less than 5 minutes you'll have your AI receptionist up and running. No card, no commitment.
Create your free account
7 days free, no credit card, no commitment.
Set up in 3 minutes
Quick onboarding: upload your services, hours and the AI is ready.
Call your receptionist
Make a real call from your browser and hear it book.
Want to hear it first? Try the live demo →
More than an answering machine
Natural conversation
Understands context, pauses and interruptions. It doesn't sound like a robot.
Synced calendar
Uses the same calendar as your booking site and chatbot, and syncs with Google Calendar. It only offers open slots.
Knowledge base
Answers questions about prices, location, services and opening hours.
WhatsApp confirmation
Sends appointment confirmation and reminders via WhatsApp after the call.
Questions about the AI receptionist
What people usually ask us before switching on AI Voice.
What exactly does the AI receptionist do?
It answers every call instantly, 24/7. It understands which service the caller wants, checks your real calendar and offers open slots. It can book, reschedule or cancel appointments and answer questions about prices, hours or directions using your business information. The client then gets a confirmation by WhatsApp, SMS or email.
Do I have to change my phone number?
No. The Voice Go and Voice Pro plans include a new landline number or porting your current landline (mobile numbers cannot be ported yet). Your clients keep calling the way they always have.
What if the caller wants to talk to a person?
The AI can transfer the call to your mobile or your phone system, or take a voicemail. You get the transcript and an instant alert, so nothing slips through.
Which languages does it speak?
Spanish and English. It detects the caller's language and answers in that same language, with a natural voice.
How are minutes billed?
Each voice plan includes a monthly allowance of minutes. If you go over, extra minutes are billed at your plan's rate and the service keeps running. If you want a limit, set your overage budget in the dashboard: once it runs out, calls go to voicemail until the next cycle.
Does it sync with my calendar?
Yes. The AI uses the same availability as your booking site and the chatbot, so it never offers a taken slot. With Google Calendar the sync goes both ways.
Can I try it before paying?
Yes. You get 7 days free, no card required: create your account, add your services and call your own receptionist from the browser. If you want to hear it first, try the live demo.
Pay only for what you actually use
Starter plan + optional AI Chat and AI Voice modules. No lock-in. We don't charge extra when your customers message you first on WhatsApp.
- Real AI, not static flows
- Inbound WhatsApp messages included
- No booking commission
- Cancel anytime
What would CitaFlow cost you?
Two quick questions (30 seconds) and we show you the plan that best fits your business.
Do you want CitaFlow to answer messages with AI?
WhatsApp, Telegram and a widget on your site. Books appointments, answers FAQs, hands off to a human when needed.
Do you want CitaFlow to answer calls with AI voice?
24/7 AI receptionist that understands the customer, books the appointment, or transfers to a human. Your existing number or a new one.
Starter Plan
Starter Plan + usage: the module has no monthly fee, you only pay for what your customers use
What’s included
Build your custom plan
Activate the channels you need and see in real time what your plan includes vs. Enterprise.
| Feature | Starter Plan €29/mo Always included | + AI Chat WhatsApp + Telegram + Web widget +€0 | + AI Voice 24/7 AI phone receptionist +€0 | |
|---|---|---|---|---|
| Bookings and scheduling | ||||
| 24/7 online bookings | ✓ | |||
| Full calendar + CRM | ✓ | |||
| Public booking page (subdomain or your own) | ✓ | |||
| Custom domain (connect your own, free SSL) | Included | |||
| Embeddable widget for your current site | ✓ | |||
| Resources (staff, rooms, equipment) | ✓ | |||
| Multi-user | Unlimited | |||
| Employee accounts with tailored permissions (Pack Equipo) | Unlimited | |||
| Online payments (Stripe) | ✓ | |||
| Notifications and reminders | ||||
| Email to customers (confirmation, reminder, changes) | ✓ | |||
| WhatsApp / SMS to customers (outbound, with templates) | Optional | |||
| Volume supplement by appointments (only if you enable WhatsApp/SMS) | Custom | |||
| Telegram to business (alerts, voicemail, etc.) | ✓ | |||
| Configurable reminders | ✓ | |||
| Change / cancel links without login | ✓ | |||
| Every outbound WhatsApp or SMS notification (confirmation, reminder, change or cancellation) carries a per-message cost on our side, so only if you turn these channels on do we add a supplement based on your number of appointments in each billing cycle (cancelled ones do not count): up to 200 appointments/mo included (€0), 201–400 +€10, 401–600 +€20, 601–800 +€30, 801–999 +€40 and, from 1,000, Enterprise plan. Email to customers is always free and unlimited. | ||||
| AI Chat · WhatsApp, Telegram, Widget | ||||
| AI conversations / month included | 3,000 conv / mo | |||
| Overage per extra conversation | €0.07 / conv | |||
| RAG over your knowledge base | ✓ | |||
| Human approvals for uncertain cases | ✓ | |||
| Automatic human handoff | ✓ | |||
| Multi-language (ES, EN, PT, FR, IT, DE…) | ✓ | |||
| Outbound marketing templates (BYO Meta Business) | ✓ | |||
| Instagram and Messenger (enabled on request) | ✓ | |||
| AI Voice · 24/7 receptionist | ||||
| Free landline number (new or ported) | ✓ | |||
| Voice minutes / month included | 1,200 min / mo | |||
| Overage per extra minute | €0.25 / min | |||
| 24/7 AI assistant with natural voice | ✓ | |||
| Voicemail with transcription and summary | ✓ | |||
| Call forwarding to your mobile | ✓ | |||
| Visually configurable IVR menu | ✓ | |||
| Number blocking (anti-spam) | ✓ | |||
| Same knowledge and settings on chat and phone | ✓ | |||
| Automation and CRM | ||||
| Automatic CRM (records, history, notes) | ✓ | |||
| Resource and staff management | ✓ | |||
| Service waitlist and moving appointments between staff | ✓ | |||
| Multi-location | Unlimited | |||
| Granular permissions per employee / location | Advanced | |||
| Analytics and reporting | ||||
| Dashboard with real-time metrics | ✓ | |||
| Chat conversation analytics | ✓ | |||
| Call analytics + automatic transcriptions | ✓ | |||
| CSV / Excel export | ✓ | |||
| Integrations | ||||
| Google Calendar (bidirectional sync) | ✓ | |||
| iCal (Apple, Outlook) | ✓ | |||
| Webhooks (Zapier, Make, billing) | ✓ | |||
| Public API | ✓ | |||
| Security and support | ||||
| GDPR / DSA compliance | ✓ | |||
| Automatic backups + 24/7 monitoring | ✓ | |||
| Assisted onboarding | Custom | |||
| Support | Priority + SLA | |||
| 99.9% SLA | ✓ | |||
Frequently asked
What happens if I go over my module's allowance?
Your plan keeps working: extra minutes or conversations are billed at your module's overage rate, shown on each plan. There is no fixed cap: if you want a limit, set your own overage budget in the dashboard. Once it runs out, the AI pauses until the next cycle (calls go to voicemail and the chat stops replying).
Can I freely combine modules?
Yes. Only the Starter plan is required. You can activate AI Chat and AI Voice separately, together, or just one. You can change modules any month with no penalty or lock-in.
Do you charge extra for WhatsApp messages?
Not on inbound conversations. When a customer initiates the chat, Meta does not charge us during the 24h service window, so we do not charge you either. For outbound marketing campaigns, you connect your own Meta Business and pay Meta directly: we add no markup.
How is an "AI conversation" counted?
A conversation starts when a customer messages you and stays open while the chat goes on. After 24h with no messages, the next thing they write counts as a new conversation. If they send you 8 messages over an afternoon while booking, that is 1 conversation, not 8.
Is there a contract or setup fee?
No. Month to month, cancel anytime from the dashboard. Annual plan with 17% discount (two months free) if you commit to 12 months.
Why is there a supplement if I enable WhatsApp or SMS to notify my customers?
Because every notification we send your customers over WhatsApp or SMS (confirmations, reminders, changes and cancellations) has a per-message cost on our side. Email is free and unlimited, but if you enable WhatsApp/SMS we add a supplement based on your number of appointments in each billing cycle (cancelled ones do not count): up to 200 appointments a month included (€0), 201–400 +€10, 401–600 +€20, 601–800 +€30, 801–999 +€40 and, from 1,000, an Enterprise plan. It only applies if you have these channels active; if you use only email or AI Chat, there is no supplement.
Do prices include VAT?
No, prices exclude VAT. Invoices are issued by Stripe as the registered seller (Merchant of Record). If your business has a validated intra-community VAT ID, the invoice carries no VAT under the reverse charge; otherwise your country's VAT is added and you deduct it like any other supplier invoice. Outside the EU no VAT applies.
