Free Cancellation Policy Generator
Create a professional cancellation policy for your business in seconds. Customized for your industry.
Enforce your policy automatically
CitaFlow sends reminders before each appointment and lets your clients cancel or reschedule with one click. Reduce no-shows effortlessly.
7 days free · No credit card required
Frequently Asked Questions
Do I need a cancellation policy?
Yes, it's highly recommended. A clear cancellation policy protects your business, reduces no-shows, and sets clear expectations with your clients. Businesses with a cancellation policy see up to 30% fewer no-shows.
Where should I publish my cancellation policy?
Ideally, include it on:
- Your website and online booking system
- Appointment confirmation emails or WhatsApp messages
- A visible sign at your reception area
- Your social media (in highlights or pinned posts)
Can I charge for late cancellations?
Yes, it's a common and legal practice as long as the client has been informed of the policy before booking. The most important thing is to communicate it clearly at the time of booking and in reminders.
What is the most common cancellation window?
24 hours is the most common. However, for longer or high-demand services (like spa treatments, tattoo sessions, etc.), 48 hours is more appropriate. For shorter services like haircuts, 12-24 hours is usually sufficient.
How can I enforce the policy without losing clients?
Communication is key. Send automated reminders that include an easy option to cancel or reschedule. Most no-shows are due to forgetfulness, not bad intentions. With reminders and easy rescheduling, you maintain the client relationship.
Can I automate cancellation management?
Yes. With CitaFlow, you can automate reminders, allow clients to cancel or reschedule with one click, and manage waitlists to automatically fill gaps when someone cancels.