Booking software for Spas and Wellness Centers
Automate your business management with online booking for spas and wellness centers
Forget about paper schedules, missed calls and WhatsApp chaos. CitaFlow connects your spa and wellness center with an online booking system and digital calendar that automates your appointments, organizes your resources and helps you fill your schedule every day.
Free trial7 days free · No card required · Cancel anytime
Everything your spa and wellness center needs in one application
Online calendar, automatic notifications, Google Calendar sync, client CRM, AI virtual receptionist and AI Chatbot for WhatsApp and Telegram. All in one tool.
AI Chatbot for WhatsApp and Telegram
Serve your clients automatically, answer questions and book appointments from chat with an AI assistant trained with your business information.
- Book appointments directly from WhatsApp and Telegram
- Automatically answer frequently asked questions
- Learns from your business with texts, audios and documents
- Requests human approval when it detects doubts
AI Virtual Receptionist 24/7
AI voice assistant that automatically answers phone calls, understands what treatments the client wants (spa circuit, massage, facial) and schedules appointments in real-time.
- 24/7 phone support with natural voice
- Automatic phone appointment booking
- Real-time availability check
- Never miss a call or client again
Spa Circuit Management
Manage spa circuits with timed access. Control capacity, assign time slots and avoid overcrowding in wet areas, saunas and relaxation zones.
- Circuit capacity management
- Timed slot assignment
- Automatic access control
- Prevent overcrowding
Online Booking with Website
Professional website for your spa with integrated online booking system. Clients can book treatments, circuits and packages 24/7 without calling.
- Professional website ready in minutes
- 24/7 online booking without intervention
- Treatment packages and bundles
- Compatible with Instagram and Facebook
Automatic WhatsApp & SMS Notifications
Send automatic reminders via WhatsApp, SMS and email before each appointment. Include pre-arrival instructions and what to bring.
- Automatic WhatsApp reminders
- Pre-arrival instructions
- What to bring checklist
- Reduce no-shows by up to 70%
Automatic CRM with Client Profiles
Each client has their digital profile with complete history: favorite treatments, allergies, pressure preferences, membership status.
- Client profile created automatically
- Complete treatment history
- Membership and package tracking
- Health notes and preferences
Staff & Resource Management
Manage therapists, treatment rooms, equipment and circuits. The system optimizes scheduling to maximize capacity while ensuring quality service.
- Therapist shift management
- Room and equipment scheduling
- Capacity optimization
- Performance analytics
Online Payments with Deposit or Full Prepaid Booking
Secure every appointment by charging a deposit or the full amount at the moment of booking. Native Stripe Connect integration: the money goes directly to your bank account, it never passes through CitaFlow.
- Configurable deposit per service (fixed amount or percentage)
- Optional full prepayment to lock in the booking
- Stripe Connect: money goes directly to your account, not CitaFlow
- Helps reduce no-shows with prepaid bookings
- Secure checkout with all Stripe-supported cards
- Tracking panel with payment status per appointment
Automatic Post-Appointment Marketing via WhatsApp
Send automatic WhatsApp messages after each appointment to build loyalty and grow revenue. Configure the delay and the content from the panel without having to remember anything manually.
- Automatic post-appointment messages to retain clients
- Configure delay after appointment (1 day, 1 week, 1 month)
- Customizable content with client variables
- Win-back campaigns and promotions for inactive clients
- Uses the same CRM and WhatsApp channel
- Open rate and conversion metrics per campaign
Shopify Online Store in Your Booking Website
The booking website includes an integrated Shopify online store. Your clients can book appointments and buy products from the same site, generating extra revenue without needing a separate website.
- Shopify store integrated into the booking website
- Your clients book and shop from a single site
- Sell care products, gift cards or merchandise
- Configured from CitaFlow's website generator
- No need to build another website separately
- Perfect for businesses already selling products
Other included features
- Employees module with roles, permissions and WhatsApp time-tracking (add-on)
- Integrated payments · POS by a partner + Stripe Connect (pilot)Integrated payments · Teya POS + Stripe Connect (pilot)
- Multi-branch with per-location roles and permissions
- Keep your WhatsApp Business app on your phone while connecting to CitaFlow
- Voicemail with automatic transcription
- Detailed call analytics and transcripts
- Customizable dashboard with widgets
- Two-way Google, Apple and iCal calendar sync
- External integrations via webhooks (billing, CRM, marketing)
- Spam number blocking and call filtering
- Activity log and audit trail
and much more. Try it free for 7 days →
Spa management software with AI and complete automation
Running a spa or wellness center requires a clear, accessible schedule that's always up to date. CitaFlow is a booking software for spas and wellness centers that centralizes appointments, clients and communications in a single platform, eliminating manual scheduling, missed calls and scattered messages. The entire system runs on an online calendar for spas and wellness centers that updates in real time and can be accessed from any device.
With the online calendar for spas, clients can make online bookings for spas and wellness centers 24/7 from your website or a dedicated booking page, even if you don't have a website. The system shows real availability and allows confirmation in seconds, enabling organized management for independent wellness centers as well as larger environments like a hotel spa software or wellness spa program.
One of CitaFlow's key differentiators is the AI virtual receptionist for spas and wellness centers, which answers phone calls automatically, responds with a natural voice and books appointments directly in the calendar. Additionally, the system allows you to manage bookings via WhatsApp or Telegram through an AI assistant, centralizing all appointments in a single online calendar for spas, wellness centers or thermal circuits, regardless of the channel they come through.
The system includes a CRM for spas and wellness centers that organizes basic client information in individual profiles with contact details, past and future appointments, and internal notes. On top of that, automatic reminders via WhatsApp, SMS or email make it easy to confirm, modify or cancel appointments and help reduce no-shows while maintaining a more stable schedule.
CitaFlow automatically syncs with Google Calendar, Apple Calendar and iCal, letting you check the online calendar for your spa, wellness center or thermal circuit from any device. Built-in analytics help you understand booking patterns and improve your wellness center management. Overall, CitaFlow is a booking software for spas and wellness centers designed for wellness businesses that want to professionalize their management with an online calendar that works automatically and reliably 24/7.
How CitaFlow transforms your business appointment management
CitaFlow adapts to your spa and wellness center as your business grows. Start with the Starter plan to manage online bookings and essential features, and add AI modules for WhatsApp, Telegram and phone calls when you need them. Everything runs on a single calendar and control panel, so all your bookings are always centralized and easy to manage.
Starter Plan: online booking only
Ideal for boutique spas or wellness centers that need to improve their management
With the Starter Plan you get a professional website for your spa with integrated booking system, circuit management and staff scheduling.
Also includes automatic email reminders, client profiles with complete history, and sync with Google Calendar.
AI Chatbot: manage your clients via WhatsApp and Telegram
Book appointments, answer FAQs and manage client inquiries while you focus on your business
CitaFlow's AI Chatbot is an intelligent assistant that automatically responds to your clients via WhatsApp and Telegram. It books appointments directly from chat, answers frequently asked questions and manages inquiries in real-time, so you can focus on your business.
It learns from your own knowledge base, ensures privacy with encrypted messages and keeps you in control thanks to human approval when a response isn't certain. One AI agent, multiple channels and all conversations centralized in one place.
AI Phone: call management with advanced artificial intelligence
Answer calls with a natural voice, respond to client questions and book appointments automatically, even outside business hours.
CitaFlow's AI Phone is an intelligent phone assistant that answers calls 24/7 with a natural voice, responds to questions and books appointments automatically, even outside business hours. It understands the context of each call, works in English and Spanish and adapts to your business needs.
Includes voicemail with transcription, redirect to a human when needed and a code-free configurable IVR system. All calls, transcriptions and metrics are centralized so you have full control and never miss an opportunity.
Start simple and grow at your own pace. Begin with the Starter plan to accept online bookings and manage your schedule effortlessly. When you're ready to automate more, add AI modules like the Chatbot or AI Phone to handle messages and calls for you, 24/7. Everything runs on the same calendar and control panel, so scaling up is immediate and frictionless.
Free trialStart free with the Starter plan and activate the AI Chatbot or AI Phone when you want to scale
Frequently asked questions about spa software
How does booking software for spas and wellness centers help me day-to-day?
Can my clients book appointments online without calling?
How does the AI voice assistant and virtual receptionist work in a spa?
Can I control spa circuit capacity with CitaFlow?
What happens if a client wants to cancel or reschedule their circuit booking?
Can I sell packages and manage different types of treatments from the online booking system?
How does CitaFlow reduce no-shows and empty gaps in the schedule?
Is it safe to manage my spa clients' data in CitaFlow?
Can I start with just online booking and later activate the AI phone or chatbot?
How does CitaFlow integrate with my current calendar and other tools?
How do automatic reminder messages for spa treatments work?
Can I sync my calendar with Google Calendar automatically?
What information is saved in each client's profile?
Can the virtual receptionist handle multiple calls at once?
Is CitaFlow a complete management program or just for bookings?
Transform your spa into a business that runs itself
Try CitaFlow free for 7 days and see how your schedule fills up effortlessly.
7 days free · No card required · Cancel anytime