How do I simplify online booking so customers see fewer options?

With three settings: remove the number-of-people picker, show a single starter service on your website and ask customers to explain what they need.

1. Remove “Number of people”

That picker shows when the customer chooses a resource in group capacity mode. To remove it:

1. Go to My Business → Resources & Services, “Resources” tab, and edit the resource.
2. In “Capacity Mode”, choose “Individual (1 appointment = 1 use)”.
3. Save.

If that resource needs to serve several customers at once for a specific service, in Individual mode you set it with the “Capacity” of each assigned service.

2. Show a single starter service on your website

1. In the “Services” tab, create a general service, for example a first appointment to look at each case.
2. Keep “Public website” ticked in its “Channel visibility”.
3. On the other services, untick “Public website”.

Those services still exist: you can book them by hand from the panel and they still show on the channels they have ticked (chatbot or phone).

3. Ask customers to explain what they need

The website form already has an optional message (“Add a message (optional)”). If you want your own required question:

1. Go to My Business → Settings, to “Details you ask for when booking”.
2. Click “Add detail” and write the “Question”.
3. Tick “Required” and, under “Asked on:”, tick “Web”.
4. Click “Save changes”.

Do not use these fields for health data or other sensitive information.