How do I mark that a customer did not show up for an appointment?

Open the appointment and click “No-show”. The button only appears once the appointment has started and is confirmed or pending.

Where the button is

• In the appointment details, from any view in “My Business” → “Appointments”.
• In “List View” on a computer, on the appointment card itself. On a phone, tap the card to open the details.

What happens when you mark it

• The appointment changes to the “No show” status.
• One no-show is added to the “No-shows” counter on the client record (“Clients” → “View details”).
• Pending reminders for that appointment are cancelled.
• CitaFlow does not send the client any notification. The client only gets a message if you have created an automation with the “No-show” trigger in “Chatbot” → “Marketing” → “Automations”.

If you made a mistake

Open the same appointment and click “Did attend”. The no-show is removed from the counter.

You don’t need to mark appointments the client did attend: a past appointment with no incident counts as completed.