Setup

Can I let a client book several services in one visit?

1 min read

Yes. Each appointment holds a single service, but if you turn on “Chained bookings” in My Business → Settings, under “Multiple appointments”, the client can book several appointments in a row in the same visit or conversation. It is off by default.

What it does when it is on

  • After completing a booking, your website, the chatbot and the voice receptionist offer to book another appointment right away, for the same person or someone else.
  • If the client asks for two or three services at once by chat or by phone, the assistant looks for slots for all of them. If they are for the same person, they run back to back with the same professional.

Each service is saved as its own appointment in your calendar, with its own duration and price.

Alternative: combined services

If some combinations are booked a lot, you can also create a service that includes them, with the combined duration and price, so they are booked in a single step.