Which channels can CitaFlow's assistant respond on?

The chat assistant replies on WhatsApp, Telegram and your website chat, and on Instagram and Messenger for accounts that have the private beta enabled. You connect them in Chatbot → Channels.

Chat channels

• WhatsApp: with your WhatsApp Business number. You can keep using the app on your phone.
• Telegram: with a Telegram bot for your customers.
• Web Widget: a chat you add to your website.
• Instagram and Messenger: in private beta while Meta finishes approving the advanced permissions. Until your account is on the approved list, you’ll see those tabs locked with the “Beta” label.

One channel is enough, and conversations from all of them land in Chatbot → Conversations.

Calls

With the Voice module, the AI receptionist answers calls to your phone line.

To see what each module includes, check the pricing page.