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Setup

Can the assistant reply in the customer's language?

1 min read

Yes, in Spanish and English. Both the chatbot and the voice assistant have a default language and switch to the other one when the customer clearly uses it.

Chatbot

  • In Chatbot → Settings, “Assistant language” sets the default language. If a customer clearly writes in the other language, the assistant switches for that conversation only, without affecting the rest.
  • “Automatic start language”: before the first message, the assistant starts in Spanish or English based on the country of the customer’s phone number; when there is no clue at all, the WhatsApp welcome menu is shown in both languages. As soon as the customer writes, their language wins.

Voice assistant

It starts in the language set for your business and, if the caller clearly speaks the other language, it carries on the whole call in that language. An isolated greeting or a short “yes” in the other language doesn’t switch it; a full sentence or an explicit request does.

Your content

There’s no need to duplicate your knowledge base: each entry’s language is detected when you save it and it’s translated into the other one automatically.