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Setup

Can I customize the chatbot’s initial greeting?

1 min read

Yes. The greeting is the assistant’s “Welcome message”: the first thing a customer reads when starting a conversation.

Where to change it

  1. Go to Chatbot → Settings.
  2. Under “Basic Settings”, edit “Welcome message”.
  3. Press “Save” at the bottom of the page: changes don’t save themselves.

In the same block you can add a “Welcome image”, sent right before the greeting and the menu on WhatsApp, Telegram, Instagram, Messenger and your website chat.

Tips

  • Say in one sentence what the assistant can help with.
  • End with a clear invitation: book, check times or ask a question.
  • After changing it, message the assistant from a connected channel to see how it looks.