Troubleshooting

Are reminders sent for events created in Google Calendar?

1 min read

Yes, as long as the Google event includes the client’s phone number or email. A Google event only brings its title and time, and CitaFlow doesn’t look up the client by the event name: without that detail the appointment is still created and blocks the slot, but no notice goes out.

What the event needs

Write the client’s phone number or email in any of these places:

  • in the event description,
  • in the title,
  • or by inviting the client to the event.

CitaFlow saves it on the appointment and schedules the reminder like any other.

Which events come in

Only those from calendars connected in Settings → Integrations → Calendars with the Google → CitaFlow direction or both ways.

If the appointment already came in without details

Open the appointment on the agenda, add the client’s phone number or email and save: when you save, the reminder is scheduled.