Why won't an appointment save when I create it outside business hours?

Because the confirmation checkbox isn’t ticked. If the appointment starts before opening or ends after closing, the form shows the “I confirm I want to create this appointment outside business hours” checkbox, and the appointment isn’t created until you tick it.

How to create it

1. In “New Appointment”, choose the service, resource and date.
2. If the time you want isn’t in the list, press “Show all hours”.
3. Tick “I confirm I want to create this appointment outside business hours” and save.

The exact minute and the appointment’s length count: an appointment that starts within hours but ends after closing is also outside business hours. If the business is closed that day, you also have to confirm it to force the appointment.

When editing an appointment that falls outside business hours, the checkbox is “I confirm I want to keep this appointment outside business hours”.

If it happens often

The slots the agenda offers come from your hours. If you regularly work at those times, extend your hours in My Business → Hours instead of forcing each appointment.

If you tick the checkbox and the appointment still won’t save, contact support with the day, the time and the professional.