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Setup

Can I hide a service from online booking and still create those appointments manually?

1 min read

Yes. Untick its channels under “Channel visibility” and you can keep booking it by hand from the calendar.

How to do it

  1. Go to “My Business” → “Resources & Services” → “Services” and edit the service.
  2. Under “Channel visibility”, untick where you don’t want to offer it: “Public website”, “Voice assistant (phone)” or “Chatbot (WhatsApp / Telegram / Widget)”.
  3. Save.

If you untick all three, the service becomes private: it doesn’t show on any channel and can only be booked by hand from the panel, with its usual duration and price.

Better than deleting it

Hiding it is better than deleting it if you plan to offer it again: just tick the channels again. Even so, a deleted service that already has appointments is not lost: it is kept under “Archived services” and you can reactivate it.