Can I hide the choice of professional and assign the appointment automatically to whoever is available?

Yes. Turn off “Can the customer choose a professional?” in “My Business” → “Settings”: the customer no longer sees the picker and the appointment is assigned based on availability.

How it works

• The setting is in the “Booking rules” block and saves itself as soon as you change it.
• It applies to the website, the widget, the chatbot and the phone.
• The customer picks the service and the time, and the appointment goes to a free professional who has that service assigned.
• If only one person provides a service, the picker doesn’t show either, even with the setting on.

Before you turn it off

Check that each service is assigned only to the people who provide it (“My Business” → “Resources & Services” → “Resources”, under “Assigned services”) and that each person’s hours are up to date. If a service is assigned to someone by mistake, the system will also give them appointments for it.

Keep in mind

It is a business-wide setting: you can’t let customers choose for some services and not for others.