Why is a feature still locked after I paid?

If you have already paid but a CitaFlow feature is still locked, the most common reason is that the automatic activation of your plan or add-on did not apply correctly to your account. This does not always mean the payment failed.

The most important step is to contact us through the chat bubble inside the platform or via WhatsApp: https://wa.me/31623643169. This lets us quickly review the activation and fix it if something failed.

What to do before contacting us:

• Confirm that the payment was successful in your payment method or receipt.
• Log out and back in to CitaFlow.
• Check whether the module or feature is now available.

What to include in your message:

• Which feature is still locked.
• Whether the payment was made recently.
• Whether you signed up with a discount, promotion, or made a recent plan change.
• A screenshot of the message or step where you get blocked.

In many cases, we can fix the activation from the system and enable the module without requiring a second payment.

Important:

• Do not try to purchase the same module multiple times.
• If this happens right after payment, it is usually an enablement issue rather than a setup issue.
• Once unlocked, you can continue the normal configuration flow.

If the lock affects your WhatsApp connection, you should be able to resume the linking process from your dashboard after the activation is corrected.