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Pricing

How does pricing work for a multi-location account in CitaFlow?

2 min read

In CitaFlow, a multi-location setup usually combines one base plan per location with optional add-on modules based on usage, such as voice or WhatsApp automation.

General rule

If your business has multiple branches, typically:

  • Each location needs its own base license or plan.
  • Automation modules are added separately.
  • If multiple branches share the same phone number or WhatsApp account, that usage may be handled jointly depending on the setup.

What the base plan usually includes

Depending on your plan, the base layer may include features such as:

  • Appointment management
  • Booking website
  • Calendar
  • Team management
  • Basic analytics

What is billed separately

Variable-use modules are usually priced by usage or tier, for example:

  • Voice minutes for the AI phone agent
  • Conversations or messaging for WhatsApp

That means your total cost depends on how heavily you use those automation channels.

If you share one number across multiple branches

In that case, it is common for:

  • Branches to remain operationally independent for bookings, hours, staff, and services.
  • The shared channel (phone or WhatsApp) to be configured only once.
  • Usage for that channel to be covered under the same add-on module.

How to choose the right module

If you do not know your expected volume yet:

  • Start with a plan that gives you some headroom.
  • Review actual usage during the first month.
  • Upgrade or downgrade afterward as needed.

It is often better not to start too low, because overage costs can be higher than choosing a slightly larger tier up front.

Important

In a multi-location setup, branches may share communication channels without sharing all internal settings. Services, schedules, and staff can still remain different by location.

For an exact quote, the best approach is to define:

  • How many locations you have
  • Whether they share a phone number
  • Whether you will use voice, WhatsApp, or both
  • Your approximate call and conversation volume

You can review current plans and pricing at https://citaflow.com/en.