Can my customers ask to be notified if a slot opens up?

Yes. Turn on “Notify customers if a slot opens up” in Settings → Booking rules: on days with no free times, your booking website offers a notice in case someone cancels.

How to turn it on

1. Go to Settings → Booking rules.
2. Turn on “Notify customers if a slot opens up”. It saves as soon as you change it.

You can also ask Set up with AI to do it. It needs your booking website to be published.

What the customer sees

On a day with no free times for that service, your booking website shows the “Notify me if a slot opens up this day” button. The customer leaves their name and a phone number or an email.

What happens when someone cancels

• If an appointment for that service on that day is cancelled and the time can still be booked (you haven’t blocked or closed it), we notify the first three people who asked.
• The notice has a link that opens your booking website on that day and at that time. The appointment is made like any other website booking, with your rules and your payment settings, and it goes to whoever books first. Anyone who arrives late sees the other times that day.
• Each person gets a single notice.
• It goes out through the customer notification channels you have turned on: WhatsApp or SMS if your plan includes them and, if not, email. If you send your appointment notifications from your own WhatsApp number, this notice goes out by email.

What you see in the Calendar

• Above the calendar, a strip with the days on which people are waiting for a slot. In the Month view, a bell with the number on that day. Click the day to see who is waiting.
• When you cancel an appointment, we tell you how many people are waiting for a slot that day.

You don’t have to do anything: we send the notice.

Not the same as a service’s waiting list

This notice is for services that are booked normally and have a full day. If what you want is for a service not to be bookable and for people to sign up so you can call them, that’s the service’s waiting list.