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Business Hours Configuration

5 min read Updated: January 2025

Define your business hours correctly so customers can book appointments only during available times, both online and through the AI phone assistant.

Configure Weekly Schedule

1

Access settings

Go to Settings > Hours in the sidebar menu.

2

Select working days

Mark the days of the week your business is open.

3

Define hours per day

For each day, set opening and closing times.

4

Add breaks

If you close for lunch, add a second time block.

5

Save changes

Hours will be applied immediately to all bookings.

Types of Schedules

Continuous schedule

Open without interruptions throughout the day.

Example:
Monday to Friday: 09:00 - 19:00
Saturday: 10:00 - 14:00

Split schedule

With a break for lunch or rest.

Example:
Morning: 09:00 - 14:00
Afternoon: 16:00 - 20:00

Flexible schedule

Different each day of the week.

Example:
M-W-F: 09:00 - 18:00
T-Th: 10:00 - 20:00
Sat: 09:00 - 14:00

Holidays and Exceptions

Manage special days:

Closed days

Mark holidays or vacation days when you don't serve.

  • National holidays
  • Local holidays
  • Business vacations
  • Training days

Special hours

Set different hours for specific days.

  • Holiday eves
  • Black Friday
  • Christmas season
  • Special events

Annual planning

Schedule holidays in advance for the whole year.

  • Import holiday calendar
  • Copy from previous year
  • Predefined templates
  • Google Calendar sync

Hours per Resource

Individual schedules: Each professional can have their own schedule, different from the general business hours.

Individual schedule configuration:

Professional 1

Maria - Senior Stylist

  • M-F: 09:00 - 17:00
  • Saturdays: Not available
  • Break: 14:00 - 15:00

Professional 2

Carlos - Stylist

  • T-Sat: 11:00 - 20:00
  • Monday: Not available
  • No lunch break

Room/Equipment

Room 1 - Treatments

  • M-Sat: 09:00 - 21:00
  • Sunday: Closed
  • Maintenance: Friday 08:00-09:00

Time Zones

Time zone configuration:

Mainland Spain

UTC+1 (UTC+2 in summer)

Madrid, Barcelona, Valencia

Canary Islands

UTC+0 (UTC+1 in summer)

Las Palmas, Tenerife

International

Configurable by location

Automatic adjustment by country

Important: Time zone affects:

  • Hours shown to customers
  • Reminder sending
  • External calendar sync
  • Reports and statistics

Quick Actions

Copy schedule

Apply the same schedule to multiple days or resources with one click.

Temporary schedule

Set special hours for specific periods (e.g., summer).

Notify changes

Automatically notify customers with appointments affected by changes.

Quick block

Block specific time slots without changing the general schedule.

Best Practices

Update in advance

Schedule changes at least 1 week in advance so customers can adapt.

Maintain consistency

Avoid frequent schedule changes. Customers value predictability.

Communicate exceptions

Clearly inform about holidays and special hours on your website and social media.

Respect breaks

Include sufficient time between appointments for staff breaks.

Frequently Asked Questions

Can I have different summer and winter hours?

Yes, you can schedule seasonal hours with start and end dates. The system will automatically change when the date arrives.

What happens to appointments if I change the hours?

Already scheduled appointments are maintained. Only new bookings are affected. If you need to cancel existing appointments, the system will notify you.

Does the AI respect configured hours?

Yes, the voice assistant will only offer appointments within the available hours you've configured, including holidays and exceptions.

Can I allow bookings outside business hours?

You can enable "special bookings" that require manual approval for times outside your regular hours. Useful for VIP clients.