Reduce no-shows and improve punctuality with automatic reminders. Configure notifications via SMS, email and WhatsApp to keep your clients informed.
Notification Channels
Detailed notifications with all appointment information.
- Free and unlimited
- Allows attachments and HTML
- .ics calendar included
- Cancellation links
SMS
Direct messages with high open rate (98%).
- Instant delivery
- No internet required
- Ideal for reminders
- Included with each appointment
Instant and bidirectional communication with clients.
- Multimedia messages
- Read confirmations
- Client responses
- Included with each appointment
Notification Types
Booking confirmation
Sent: Immediate
Automatically sent when a new appointment is created, including all details.
48h reminder
Sent: 2 days before
First notice so the client can plan their schedule in advance.
24h reminder
Sent: 1 day before
Main reminder with option to confirm or cancel the appointment.
Same day reminder
Sent: 2 hours before
Last notice to avoid forgetfulness, ideal for morning services.
Cancellation
Sent: Immediate
Confirmation when an appointment is cancelled by any party.
Modification
Sent: Immediate
Notifies changes in date, time or service of an existing appointment.
Reminder Configuration
Activate channels
Go to Settings > Notifications and activate the channels you want to use (Email, SMS, WhatsApp).
Select types
Choose which notifications to send: confirmations, 48h/24h/2h reminders, cancellations.
Customize messages
Edit text templates with your brand tone and add specific information.
Configure schedules
Define sending hours to avoid disturbance (e.g.: don't send before 9:00 or after 21:00).
Set priorities
Define which channel to use first if the client has multiple contact methods.
Message Templates
Available variables for customization:
{client_name} Client's name
{date} Appointment date
{time} Appointment time
{service} Service name
{professional} Professional's name
{address} Business address
{price} Service price
{cancel_link} Link to cancel
Example SMS message:
Hello {client_name}, reminder of your {service} appointment tomorrow {date} at {time}. To cancel: {cancel_link}
Advanced Segmentation
Customize notifications by:
By service type
Different reminders for medical vs aesthetic services.
By client type
Special messages for VIP clients or first-time visitors.
By service value
More reminders for high-value services.
By history
Adjust frequency based on client punctuality.
Notification Statistics
Available metrics:
Sent
Total notifications sent by channel.
Delivered
Successful delivery percentage.
Opened
Open rate for emails and WhatsApp.
Effectiveness
No-show reduction after reminders.
Volume-Based Pricing Model
Messages included with each appointment:
Each appointment automatically includes its confirmation, reminder and cancellation/change notifications via the channels you have activated (Email, SMS, WhatsApp). There's no message limit, but a model based on your monthly appointment volume.
| Channel | Cost | Includes per appointment |
|---|---|---|
| Always free | Confirmation + Reminder + Changes/Cancellation | |
| SMS / WhatsApp | Volume supplement* | Confirmation + Reminder + Changes/Cancellation |
Volume supplement (only if you have SMS/WhatsApp globally activated):
- 0-200 appointments/month: Included in base price (€0)
- 201-400 appointments/month: +€10/month
- 401-600 appointments/month: +€20/month
- 601-800 appointments/month: +€30/month
- 801-999 appointments/month: +€40/month
- 1000+ appointments/month: Custom enterprise plan
* If you deactivate SMS/WhatsApp globally, no supplement is applied regardless of your appointment volume.
New model advantages:
- No need to worry about running out of credits mid-month
- Pay only for the actual volume of appointments you manage
- Each appointment includes all its messages (confirmation + reminder + changes)
- You can use only Email (free) or add SMS/WhatsApp as needed
Best Practices
Appropriate timing
Send reminders during business hours (9:00-21:00) for better reception.
Clear messages
Include date, time, service and address. Avoid very long texts.
Multi-channel
Combine email + SMS for maximum effectiveness in important appointments.
Easy confirmation
Include direct links to confirm or cancel without complications.
Frequently Asked Questions
What if the client doesn't have WhatsApp?
The system automatically detects available channels for each client and uses the next configured priority (typically SMS or email).
Can I send notifications manually?
Yes, from each appointment's details you can send additional manual reminders via any channel, useful for special cases.
Can clients disable notifications?
Yes, each message includes a link to manage preferences. The client can choose which types of notifications to receive and via which channel.
Are undelivered messages resent?
If an SMS or WhatsApp fails, the system automatically tries the next available channel (fallback) to guarantee delivery.