Manage your subscription, voice and SMS credits, payment methods and download your invoices. Everything transparent with no surprises on your bill.
Available Plans
Starter (required base)
- Online bookings 24/7
- Full calendar and CRM
- Public booking page
- Unlimited email reminders
- Basic multi-user
Voice Go module
- 400 voice minutes/month
- 24/7 AI receptionist
- Local number included
- Overage: €0.25/min
Voice Pro module
- 1,200 voice minutes/month
- Advanced IVR and priority support
- Local number included
- Overage: €0.25/min
Voice modules are added to the Starter (base) plan. You can also add the AI Chat module (WhatsApp, Telegram and web): Mini €19/300 conv, Pro €39/1,000 conv, Business €109/3,000 conv.
Voice Minutes (unified pool)
How it works:
Unified pool
Use your minutes however you want: AI, IVR, call forwarding, voicemail.
Overage minutes
All voice plans: €0.25/min (flat)
We only charge overage beyond your included minutes.
Alerts
We notify you at 80% and 100% of your limits.
SMS and WhatsApp Credits
Messages to clients
Included with each appointment
Each appointment includes confirmation, reminder and cancellation messages via SMS/WhatsApp. We don't charge per individual message, only a monthly supplement based on your appointment volume.
Payment Methods
Credit/debit card
Visa, Mastercard, American Express
Automatic monthly charge
SEPA Direct Debit
Direct debit from your bank account
SEPA zone only
PayPal
Secure payment with your PayPal account
Additional 2% fee
Bank Transfer (Enterprise)
Annual payment in advance
10% discount
Billing Cycle
Cycle starts
Your plan and included credits are renewed.
Service usage
Consumption of voice, SMS and WhatsApp credits.
Pre-invoice
Email with summary of month's consumption.
Charge
Billing for plan + extra consumption.
Invoices and Documents
Invoice management:
Instant download
All your invoices available in PDF from the dashboard.
Automatic sending
Receive invoice by email after each charge.
Detailed breakdown
Itemized consumption: base plan, voice, SMS, extras.
Tax information
Configure CIF/NIF and your company details.
Plan Changes
Upgrade
Immediate: Switch to new plan instantly.
Proration: Only pay the difference for current month.
Credits: New included credits are added.
Downgrade
Next cycle: Change applies next month.
No penalty: Use current plan until end of month.
Credits: Unused credits don't transfer.
Expense Control
Tools to control your bill:
Usage alerts
Notifications when reaching 80% and 100% of your credits.
Spending limit
Set a maximum monthly limit for extra consumption.
Usage dashboard
View your current consumption in real-time.
Auto-recharge
Automatically add credits when depleted.
Promotions and Discounts
First time
30% off first month
New customers on Professional or Business plan.
Annual payment
2 months free
Pay for 10 months and enjoy 12.
Referrals
€20 credit
For each friend who joins CitaFlow.
Frequently Asked Questions
Can I cancel at any time?
Yes, you can cancel your subscription whenever you want. You'll continue to have access until the end of the paid period. There are no penalties or commitment requirements.
What happens if I exceed my included credits?
You can continue using the service. Extra consumption is charged at the end of the month at standard rates. You'll receive alerts before exceeding your limits.
Do unused credits accumulate?
No, credits included in your plan renew each month. Separately purchased credits do accumulate and don't expire.
Can I get an invoice with my company CIF?
Yes, you can configure all your tax information in Settings > Billing. Invoices will automatically include this information.
Are there discounts for NGOs or education?
Yes, we offer 50% discount for non-profit organizations and educational centers. Contact contact [arroba] citaflow [punto] com with your documentation.
Need help with billing?
Our support team is available to resolve any questions.